All trading involves risk. It is possible to lose all your capital.
You can proceed with funding your account upon registration by following the below steps:
1. Go the Transactions page within your Client Portal and select “Deposit”. Or select the “Deposit” option from the main page of your dashboard.
2. Choose your preferred deposit method and click ‘Deposit here’.
3. Select the trading account or wallet you wish to deposit funds into and complete the necessary fields.
4. Confirm your deposit details in the next page.
5. Some additional steps may be asked from your payment provider.
The deposit will be credited within a few minutes of submission (except for bank transfers which will be credited upon funds being received on our bank account).
If we need to request and verify additional information then the processing time might be longer.
You will be notified accordingly by your Account manager or via email from us.
Please note that we are not liable for any delays caused by a 3rd party payment processor.
1. Go the Transactions page within your Client Portal and select “Withdraw”. Or select “Withdrawal” from the main page of your dashboard.
2. Select the payment method you wish to use and click ‘Withdraw here’.
3. Select the trading account or wallet you wish to withdraw funds from and complete the necessary fields.
4. Once you have entered all details proceed to confirm the transaction by selecting ‘Submit’ button.
Please note that in order to request a withdrawal your account must be fully verified, meaning Proof of Identity and Proof of Address must be provided and approved. If you have any questions on this, please do not hesitate to contact us here firstname.lastname@example.org.
It is our policy that any credit/debit card deposits should be withdrawn to the card in question first, before refunding to any other method, even if other methods were used for funding.
If you have more than the amount deposited with your card (i.e. profits), you can choose one of the following:
A. Transfer to a bank account
B. Transfer to bitwallet
Profits can be withdrawn using the Bank Wire option or Bitwallet only once all other payment options have been refunded. It is our policy that any credit/debit card deposits should be withdrawn to the card/s used for initial deposit/s first, before refunding to any other method, even if other methods were used for funding.
If during the withdrawal process, you wish to return your money back to your account, you have the option to cancel your withdrawal. This is helpful especially if when making a withdrawal would cause you to have limited funds on your account and you still want to place certain trades or keep positions open.
To proceed with cancelation of your pending withdrawal, please login to your account, select Finance > Transaction History and then click on ‘Cancel’ next to the withdrawal you would like to cancel.
As per our policy, you can withdraw to the card that you have used for initial deposit. If you have used more than one card for depositing, then you can select to which card you wish the withdrawal to be received. However, please bear in mind that you will be able to withdraw up to the amount deposited by the specific card.
1. Deposit by card x1234 of 100 EUR
2. Deposit by card x4567 of 100 EUR
Then upon withdrawal, you will be allowed to select to withdraw either using card x1234 or x4567 (but only up to the deposited amount). For instance, if you wish to withdraw 50 EUR, you can select either of the card. But if you wish to withdraw 150 EUR, you will need to submit 100 EUR withdrawal request to one of them and 50 EUR withdrawal requets to the other.
If you need any assistance or clarification on this matter, please contact us at any time here email@example.com.
There are several ways how to open the Order window:
You can press F9 hot key.
You can right-click the chart of the currency you want to Buy/Sell, and then choose New Order from the contextual menu.
You can right-click the Market Watch window on the currency you want to Buy/Sell, and then choose New Order from the context menu.
You can double-click the currency.
You can easily sign up for a demo account by registering with your email.
Overnight interest rates are different for each CFD. When you place an order, you can see the amount of the payment in the order window.
Please also refer to the trading conditions page for the overnight interest rate applied by LGtrading .
LGtrading offers hundreds of CFDs in multiple markets around the world, so you can invest 24 hours on weekdays.
During winter time in Europe and North America, weekly activities usually begin at 22:00 GMT Sunday and end at 22:00 Friday. During the daylight saving time of the region, weekly market activities begin at 21:00 GMT Sunday and end at 21:00 Friday. Market hours are subject to change due to holidays and unusual liquidity caused by worldwide events. Trading hours may also be changed by LGtrading at the discretion of liquidity and risk management.
Most currency pairs can be traded 24 hours a week, but stocks, indices, commodities and some currency pairs have individual trading hours. For details on trading hours for each stock, please refer to the trading conditions page.
In order to make a transaction, you need available funds in your account. This money is the “margin available” and acts as a collateral against possible losses.
When increasing the contract amount by ordering or closing a new position in the account, the “Available Margin” will be reduced and the “Margin Used” will be increased.
The value of these margins is derived from the size of the contract amount (transaction size) and the required margin maintenance rate of the assets related to the transaction.
The required margin maintenance rate reflects the potential risk of a position based on volatility, liquidity and availability of price supply.
Available margin can be confirmed on all transaction screens. On the web version of the transaction screen, the available margin is displayed in the finance summary column on the right side of the page.
Click the arrow icon to open a window with more details on your margin status.
On the mobile version of the trading screen, the available margin is displayed in the account details status bar at the top of the screen.
Amount separately stored for holding open positions. Margin usage serves as a security for the contract amount of each issue, and in principle, it is locked until the contract amount is exhausted. Once the order is fulfilled, the required margin is deducted from the available margin until the contract is exhausted. Margin requirements are also called margin requirements.
Margin usage is calculated according to the required margin maintenance rate, and the calculation can be displayed on the transaction screen.
The amount of funds available for executing new orders and increasing contract amounts. Margin calls occur (for most brokers) when available margin falls below zero because available margin acts as a collateral against losses. The available margin is calculated by subtracting the available margin from the effective holding amount.
Margin Available = Total Available Equity – Margin Commitment Coverage Percentage of commitments covered by the funds. The contract coverage is calculated by dividing the total effective holding amount by the contract amount.
Contract amount coverage rate = total effective holding amount ÷ contract amount usage margin rate This is the usage rate of available margin. The margin requirement is calculated by dividing the margin requirement by the total effective holding amount. The higher this is, the higher the risk and the more likely the position will be closed due to lack of margin. If the margin usage rate is 100% or more, it means that all available holdings are being used as margin and there is no margin available to increase the contract amount.
Margin usage rate = Margin usage / Total effective holding amount
The following account has 5 open positions.
Buy gold (gold / usd) 100 oz, rate 1281.60 (-$ 128,160)
Gold (Gold / USD) Sell 20 oz, Rate 1281.10 (+ $ 25,622)
Buy EUR / USD 100,000 EUR, rate 1.3109 (-$ 131,090) Sell USD / JPY 100,000, rate 100.12 (-$ 100,000) United States 30 buy 10 deals, rate 15,445 (-$ 154,450)
In the gold position, the margin requirement is $ 256. This is calculated by multiplying the commitment amount of $ 102,538 (25,622-128,160) by 0.25%, which is the required margin maintenance rate during normal trading hours.
In the Euro / USD position, the margin requirement is $ 328. This is calculated by multiplying the contract amount 131,090 by 0.25%, which is the required margin maintenance rate during normal trading hours.
In the USD / JPY position, the margin requirement is $ 250. This is calculated by multiplying the commitment amount of 100,000 by 0.25%, which is the required margin maintenance rate during normal trading hours.
In the US 30 position, the margin requirement is $ 772. This is calculated by multiplying the contract amount of 154,450 by 0.50%, which is the required margin maintenance rate during normal trading hours.
The total margin requirement for all positions is $ 1606 (256 + 328 + 250 + 772). Available margin is $ 9,910. This is calculated by subtracting the Margin of Use ($ 1,606) from the Total Effective Holding ($ 11,516).
In this example, assuming a margin requirement of related assets of 0.25% (leverage 400x), the commitment amount can be increased up to $ 3,964,000.
During and after trading hours, the required margin maintenance rate for most stocks is increased (often by a factor of 2) and usage margins and available margins change accordingly. This affects the amount of room you can add to your trading account.
If your available margin is very small or negative, you may not be able to increase your contract amount in your trading account. In such a case, only orders that reduce the contract amount by closing the position or deducting both positions will be possible.
After the worsening of the subprime loan problem and the subsequent “Lehman Shock”, the world financial markets and exchange rates have been confused, and even in foreign exchange rates, the price movements have become extremely intense. In particular, if you carry over your position on the weekend and a big economic event occurs on Saturdays and Sundays, for example, the rate was 1 dollar = 103 yen at the time of closing on Friday, but 1 dollar = 100 yen at the start of Monday. At present, situations that are rarely seen, such as cracks, are expected.
As a result, some FX companies may incur losses more than the deposit margin, and there are cases in which investors may be required to deposit the losses. However, we have introduced a “loss-limited” and “no additional proof” service so that no matter how the exchange rate fluctuates, no more loss than the customer’s deposit margin will occur.
In the case of our company, as soon as the loss of your position exceeds the margin, we will settle the settlement, so even if the exchange rate fluctuates greatly over the weekend, more than your deposit margin no loss will occur. Please trade with confidence.
In order to have your account fully verified you will be required to send the below documentation:
Proof of identity (e.g. passport, driver’s license, personal number card)
Proof of address* (e.g. utility bill, various tax payment forms, resident card)
*In cases where the total deposit in your account is more than 10,000 USD (or equivalent in other currency)
You can upload the documents through the Client Portal, from the section ‘My profile’. Select ‘Upload documents’.
To avoid any account limitations in regards to withdrawal of funds, all clients should provide their Proof of identity as soon as possible.
Please note that if you wish to open a real money account with the company you must be at least 18 years old.
In order to verify your account, we will require a copy of your valid passport or both sides of your government-issued identification card.
This copy must contain:
*Date of Birth
*Valid Expiry Date
What will not be accepted:
*Covered details – you must not cover any of the above details
*Cropped images – all edges of the document should be visible
*Documents such as Army card, Medical card, Age card, Student card.
All scans should be in high resolution and the above details must be clearly readable.
Please make sure that your documents are:
*Clear, with no blurs, light reflection or shadows
*All edges of the document must be visible
*Both sides of the document must be uploaded
In order to verify your account, you might be asked to provide Proof of address.
This document must be issued in the name of the trading account holder within the last 6 months, and must contain the following information:
*Your current residential address
*Date of issue
*The details of the issuer
We accept any bills that are issued by a financial institution, a utility company, a government agency or a judicial authority. If your bill or document is available online, you may send it to us either as a PDF file, or as a screenshot.
Proof of address/residence can be one of the following:
*Electricity, water, gas, internet or telephone bill *Bank statement / credit card statement / bank reference letter
*Tax letter / Council tax bill (for the current year)
*Social insurance statement
*Electronic statements with the URL visible
*Government-issued Certificate of Residence or notarized Affidavit of Residence
If you do not have Residence documents in your name, please note that you could also send a Certificate of Residence of your Municipality or a Letter of Confirmation duly signed by a local authority enclosing your name/ surname, your current address and with a recent date.
If you do not have any of the above, please provide us with an official document that states your name and residential address or send an email to firstname.lastname@example.org and inform us about this so that we assist you further.
What will not be accepted?
Invoices for purchasing goods
Documents with low resolution or low quality Documents enclosed in envelopes
Half or torn documents
You can open a trading account on your company name via our usual registration process.
Please enter the details of the company and send an email to email@example.com with the official company documentation (depending on the availability as per country of the incorporation), such as:
*Certificate of Incorporation
*Certificate of Shareholders
*Memorandum & Articles of Association of the Company (if available)
* Proof of Identity for all Shareholders of 25% or more held in the Company.
Specifically: copy of the person(s) passport / driving license/ ID card.
The document is required to be valid and clearly readable. Once we receive all necessary documents, our Back Office Team will review them and assist you with the completion of the registration.
Alternatively, contact our Customer Support team to firstname.lastname@example.org.
Please try the following.
Make sure that the user name and password are entered correctly. Please delete the cache of the browser / application you are using.
Please try logging in from another browser.
If you have tried the above and are still unable to log in, please contact Customer Support. You can use the following methods to contact us.
LGtrading manages the email address at the time of registration as a “user name (login ID)”. You can change your email address as a contact, but you cannot change your user name (login ID). Therefore, even if you change the contact e-mail address, you will continue to use the initial registered e-mail address as the user name (login ID). Please understand this point.
The contact email address cannot be changed from within the transaction screen. If you would like to change it, please email customer support email@example.com
Please specify the following three points when requesting.
Currently registered email address (login ID)
Email address of new contact.
If you have not submitted your ID and proof of residence, you will need to do so before changing your contact email address.
If your ID has expired, you will need to provide a new, valid ID.
After we receive your request email, we will call you to verify your identity.
The same email address cannot be used for multiple trading accounts.
It is always advisable to take precautions when managing cash and trading. The following is a checklist of items LGtrading has prepared to help protect you from unwanted online approaches.
LGtrading employees will not ask for the following over the phone:
Your credit card number
Trading platform password
Trading on another platform Sending money to another location
Password details for your personal app (eg Facebook, Gmail, etc.)
LGtrading employees do not:
Name yourself as another platform (business partner or subsidiary)
Asking you to install something on your phone
LGtrading employees do not send emails from:
Another email address
If you have any questions, please contact us via email firstname.lastname@example.org.